Below are some common questions from our customers.
If you have other questions you can always contact us via our contact page.
Frequently Asked Questions
We will do everything we can to resolve your complaint.
The quickest way to succeed is to contact els.arron@artandlighthouse.be.
Not satisfied with the answer? Write to the customer service manager. You can mail him at ronny.vanhulst@artlitec.com
or send a letter to the address below.
artLiTec bv
Heidestraat 119
3350 Neerlinter
Has he not been able to help you to your satisfaction? Then of course you can always contact SafeShops
SafeShops will mediate between you as a consumer and the seller and they will check if the complaint is justified. Fill out the SafeShops complaint form here or send a letter to; SafeShops - consumers-complaints, Kapelsesteenweg 195/1 - B-2180 Ekeren
Consumer Ombuds Service
For out-of-court consumer disputes, you can also contact the Consumer Ombudsman Service (COD). This service primarily provides information about your rights as a consumer, but you can also go there with your complaint. The COD will analyze your complaint and pass it on to the competent mediation body.
European complaint
In the case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform at this link: https://ec.europa.eu
